Good afternoon, Finders!
In an effort to continue to provide our customers worldwide with vital information, here’s a software update for our Android customers using our Bluetooth stickers.
An update to Android’s Bluetooth stack has just changed the way Android communicates with Bluetooth 4 devices (meaning, this is an Android issue, not a a StickNFind issue). As a result, we have adopted this new way in a new firmware to support this connection mode via the GooglePlay Store.
We are requesting our customers to upgrade their app and Bluetooth stickers prior to upgrading to Android 4.3 or above (both in GooglePlay, Facebook and our Blog), as your stickers won’t be able to pair with their upgraded Android device without the latest firmware update. This procedure is imperative to follow for overcoming this issue.
The first and preferred option is before updating to Android 4.3 or above, to update StickNFind app to the latest release and update the stickers firmware. This will happen automatically once you pair with the stickers. In case you already upgraded your Android device, we can overcome the issue by finding another compatible device (e.g. Samsung Galaxy S3, S4, Note II) that doesn’t run Android 4.3 or above yet.
Then, once you download the latest StickNFind app from the GooglePlay, you should connect your Bluetooth stickers and allow the new app to upgrade the sticker’s firmware automatically. Once this step is done, you can go back and pair those stickers with your Android devices.
Please note that you can also update their stickers to Android 4.3 or above firmware using any of our iOS compatible devices (e.g. iPhone 4S, iPhone 5, 5C, 5S, iPod Touch or iPad 3, 4, air, mini). Again, just download the latest StickNFind iOS app, connect to your Bluetooth stickers and the upgrade of the stickers will happen automatically.
In addition, we can provide you with a Magic Sticker. This magic sticker can be placed on every sticker and by tapping on the magic sticker, it will upgrade the desired sticker to the latest firmware.
If you have any issues or if we can assist in any way, please feel free to contact StickNFind Customer Support at customers@sticknfind.com or 866-777-7210.
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